1. Introduction

Number HQ ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.numberhq.co.uk or purchase our products. It also details your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Data Protection Officer

Our Data Protection Officer (DPO) is Dan French, who can be reached at contact@numberhq.co.uk. We are a registered data controller with the Information Commissioner's Office (ICO).

 

3. Information We Collect

We may collect and process the following personal data:

• Personal Identification Information: Name, postal address, email address, and phone number.

• Payment Information: Bank details or payment card information provided during purchases.

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

• Usage Data: Information about how you use our website, products, and services.
  
   

4. How We Collect Your Data

We collect data through:

• Direct Interactions: You provide data when you fill in forms, create an account, or correspond with us by post, phone, email, or otherwise.

• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.
   

​​

5. How We Use Your Data

We use your data for:

• Order Processing: To process and deliver your orders, manage payments, fees, and charges, and collect and recover money owed to us.

• Customer Support: To manage your queries, complaints, and requests.

• Marketing: To inform you about goods and services similar to those you have already purchased or enquired about.

• Improvement of Services: To administer and protect our business and website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  
   

6. Legal Basis for Processing

We process your personal data based on:

• Performance of Contract: Processing necessary to perform a contract with you.

• Legitimate Interests: Processing necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

• Legal Obligation: Processing necessary to comply with a legal obligation.
  
   

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. For instance, financial records are typically retained for six years to comply with legal obligations.
 

​

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.

 

9. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request access to your personal data.

• Rectification: Request correction of the personal data we hold about you.

• Erasure: Request deletion of your personal data.

• Restriction: Request restriction of processing your personal data.

• Data Portability: Request transfer of your personal data to you or a third party.

• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.
  
   

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website performance. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function correctly.

• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website.

• Functionality Cookies: Used to recognise you when you return to our website.

• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

We also use cookies for affiliate marketing purposes, which may track your behavior across our website and affiliate links. We obtain your consent before placing non-essential cookies on your device, in compliance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
 

​

11. Third-Party Sharing

We do not share your personal data with third parties, except as necessary for payment processing and website hosting services. These third-party service providers process your data only on our instructions and are obligated to protect your information.

 

12. International Data Transfers

We do not transfer your personal data outside the United Kingdom.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

 

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please email

contact@numberhq.co.uk